Privacy Policy

In accordance with GDPR (EU 2016/679) – 2026

1. Data Collection

As part of the use of the Platform, VanLife Oy collects personal data about you. The data collected is used only for the purposes described in this policy.

Data collected directly

first and last name;
email address;
phone number;
postal address;
copy of ID (for order validation);
proof of residence;
connection and browsing data.

2. Purposes of Processing

Your personal data is processed for the following purposes:

Order Management

Processing, tracking and delivery of your order.

Secure Payment

Validation and security of transactions.

Customer Service

Response to your requests and after-sales follow-up.

Communication

Sending commercial offers (with consent).

Legal Obligations

Compliance with applicable regulations.

Site Improvement

Audience analysis and optimization.

3. Legal Basis for Processing

Your data processing is based on the following legal bases:

performance of the contract (orders, delivery, invoicing);
consent (commercial communications, cookies);
legal obligation (retention of tax and accounting data);
legitimate interest (improvement of our services, security).

4. Data Recipients

Your data is intended for VanLife Oy's internal departments as well as our trusted partners within the strict framework of processing your order:

secure payment providers;
carriers and logistics providers;
site host (Vercel);
competent authorities (upon legal request).

VanLife Oy does not sell or rent your personal data to third parties.

5. Retention Period

Account data

As long as the account is active + 3 years after inactivity

Order data

5 years (accounting and tax obligation)

Browsing data

13 months (analytical cookies)

ID documents

1 year after order validation

6. Your Rights

In accordance with GDPR, you have the following rights regarding your personal data:

Right of access

Obtain a copy of your data.

Right of rectification

Correct inaccurate data.

Right to erasure

Delete your data (right to be forgotten).

Right to object

Object to the processing of your data.

Right to portability

Receive your data in a structured format.

Right to restriction

Temporarily limit processing.

To exercise your rights To exercise your rights, contact us at contact@vanlifeoy.com or by post at VanLife Oy, Lehtokatu 20, 40630 Jyväskylä, Finlande.
We respond within 30 days maximum.

7. Cookies

Our site uses cookies to ensure its proper functioning and improve your experience. Here are the types of cookies used:

Essential cookies

MANDATORY

Necessary for the site to function (session, authentication). Cannot be disabled.

Analytical cookies

Help us understand how you use the site to improve it.

Functional cookies

Remember your preferences to personalize your experience.

You can manage your cookie preferences at any time from your browser settings.

8. Security

VanLife Oy implements all appropriate technical and organizational measures to ensure the security of your personal data, including:

data encryption in transit (HTTPS/TLS);
secure data storage (encryption at rest);
strict access control to data;
strong authentication (3D Secure) for payments;
regular security audits.

9. DPO Contact

For any questions regarding the protection of your data, you can contact our Data Protection Officer:

dpo@vanlifeoy.com

Address

VanLife Oy – DPO, Lehtokatu 20, 40630 Jyväskylä, Finlande

You also have the right to lodge a complaint with the CNIL (www.cnil.fr).

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